![]() ![]() I would think they'd be able to pull it up even after the account is closed, presuming it wasn't closed a long time ago. At that point they're supposed to be able to pull up the account and create a label to put on their box. ![]() If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. The accepted method has been to take the device (s) to a UPS Store (or certain FedEx locations).To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date.Equipment you own 3 rd party (non AT&T) extenders, HDMI cables, or Ethernet cablesįYI: Don't remove or unplug wall-mounted equipment.Įquipment you own like extenders, HDMI cables, or Ethernet cablesĪntenna and accessories like the mount and pole AT&T Cell Booster and Cell Booster Pro use your current internet service to create a strong, secure, and shareable signal in your home.Terminals (ONTs) that may be found in closets, garages, attics, or outside your home Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network.Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service.While each return process may be different, we have a general list of what you should send back and what you can keep. Check your email for what you’re required to send back and next steps.įYI: If you’re expecting an email but don’t see it, check your spam or junk folders. Did you start the swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Based on your service and equipment, what you have to return may vary. ![]()
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